FAQs

We will arrange to have the unit collected, evaluated and order components as required.

Our multi-skilled team will give you a competent evaluation of your options with regards to your repair / service requirements.

Contact a member of the sales team or the office on 01538 753918, they will advise of the required information/process.

Always parts dependent, we aim for turnaround of 48 hours for an emergency, sooner if possible. Standard repair turnaround will be advised.
In remote locations that our drivers cannot effectively service we can arrange collection either by overnight courier or point to point if required. A charge for this may be applicable.
We have a wide skill set from many industry sectors. We have qualified electronics engineers and rework trainers qualified to national and IPC standards.

In all safety critical repairs we use OEM specified parts therefore the original approved design remains unchanged. We apply a change process where OEM parts are not available which have to go through approval processes.

These are product dependent. We have many bespoke designed simulators to allow testing to be as close to the real world application of the device.

Where overhaul has been completed, we give a whole unit 12 month warranty. There are some restrictions placed on this, namely components not replaced which cannot be sourced or programmed and damage caused by external influence.
Yes, these can be negotiated as required.

Have a question that’s not listed here?

Please get in touch with a member of our team.

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